Transformation/Change Management

Transformation/Change Management
Change always brings some pain. To mitigate this, you must employ an approach that aligns management and staff, within business units and among teams; minimizes work disruptions and declines in productivity; and raises levels of employee satisfaction and performance, increasing the velocity of change. By having the right messenger deliver a targeted message to a specific audience at precisely the right time, you effectively dissipate predictable resistance and quicken the rate of buy‐in and implementation.

Transforming an organization isn’t about slogans on T-shirts and coffee mugs or sending out mass emails. You have to have empathy with the people facing the changes. And you have to communicate it. A lot. Then you can throw the switch.


To create the right environment for successful change, organizations must:

Engage all the right stakeholders

Studies have shown that having employees involved in change is critical to achieving change. Involved employees can be ad hoc change agents. And they just may give you some good input.

Expect resistance and address the concerns

Resistance at any level can poison a transformation effort. At a high level within the organization, it can cause delay, cost overruns, and morale issues. Find out who’s not on board, learn their concerns, and address them openly.

Define the problem being solved

If people don’t see a problem, how can they support the solution? Employees need to understand the problem you are seeking to resolve, feel its effect on them, and believe that the solution will make their future better.

Portray – accurately – the Future State

Hey team, this is where we are going! Give a detailed vision of the Future State and where everyone fits in. With a clear destination in mind, people will take amazing risks, give 100%. Even if where they end up isn’t exactly as described (different role, area, etc), there is comfort in knowing.

Explain what will be left behinds

Be definitive about what’s not part of the Future State – from X’s magical spreadsheet to Y’s weekly reports and all the Zs in between. You want clear expectations going forward.

Delineate the steps to be taken to get from here to there

Provide clear, concise instructions on what will be done, when, and by who. Adding detail to the roadmap provides clarity and makes a transition effort less daunting.

Measure progress

“Are we there yet?” Clear, published, achievable metrics will show exactly where you are and how far you have to go to reach the Future State.


Why ebusiness strategies?

ebusiness strategies helps you formulate your plan, delineate and execute the roadmap, and stay on track so that everyone arrives together. We also help you integrate change management into your project, making sure the transition is as efficient and effective as possible.

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