Operational Design

Operational Design
Adopting new operational processes and technology requires a deployment methodology that aligns the organization, business processes, job functions, staff capabilities, and technology within a common framework. Tactical things matter, like: detailed operations documentation and manuals; RACI and interaction charts; operational remediation solutions; metrics capture and integration with operations; and documentation of operational interactions for end users/customers (CRM). Definition of Service Level Agreements (SLAs) that reinforce the performance metrics and align with the standardized business processes is a core deliverable.
 

Transforming the way an organization operates begins with a big picture strategy but ultimately, it succeeds or fails based on details and the degree to which employees understand and use the new processes.

Initiatives

To transform operational procedures, functional areas must:

Align with the vision and the process

Alignment comes from involvement. Educate and inform the teams. Provide them with the opportunity to participate in the design of the operation.

Align what they do and how it’s done with the new best practices and organizational model

Defining and streamlining business activities, tasks, service delivery steps, policies, procedures, responsibilities, and remediation approaches leads to consistent, repeatable delivery.

Inform and educate those involved

How many herculean “operations documentation” projects were completed, only to gather dust on a shelf or lie in a drawer? The work has to be used to be useful. Get the word out, often. Make the operational design VISIBLE.

Follow through on the new operational design

Abandon the old ways, get with the program, and go for the big win. You went through the effort to document and codify the new operations. Hold each employee accountable for embracing them as their own.

 

Why ebusiness strategies?

ebusiness strategies guides you through the implementation of the new operational approach as the new organization executes its tasks. And we help you incorporate your partners and suppliers so they can contribute to the solution.

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