This paper articulates a process documentation methodology that is formulated around solid, practical experience with our clients while remaining consistent with industry standard modeling methodologies. This user friendly construct improves the understanding of the message conveyed by the maps themselves thus making process documentation more approachable to the layman.
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Two trends have had significant impact on CRE operations:
- Mobile work where the physical space needs are different from those of a static workforce, including where and how employees access services, and
- Outsourcing which is not only moving staff services outside the organization, but also creating restricted data sets and a new communications model.
This paper addresses a new approach to the deployment of enabling technology within a work environment where both the dynamics of mobility and an organization that highly leverages the outsourcing of services come in to play.
This paper is based on the premise that a shift in the approach used to manage the complexity of large capital projects is required. Reorganizing into cross-functional teams is important but not sufficient to meet the challenge. Companies must arm their project teams with the appropriate practices and tools to fuse critical project documentation with structured collaboration processes. This paper outlines an approach for managing the complexity of large capital-intensive projects.



