Phil Wales's blog

Why Projects Fail: Misunderstanding the Impact of Change
05/10/2012
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Phil Wales

Everyone pays lip service to the value of Change Management. It is a standard component of every mature project plan. So why do so few companies actually implement Change Management? The answer is most likely found in one of the following understandable, but erroneous assumptions:

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5 Myths about IWMS Technology Implementations
04/05/2012
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Phil Wales

We hear them all the time; the reasons why smart people make stupid decisions when it comes to deploying technology in support of their business services. So, in a concise way, consider the following 5 Myths that apply to Integrated Workplace Management System (IWMS) implementations:

Myth #1

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If You Don’t Know Where You’re Going, Any Road Will Do
03/08/2012
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Phil Wales

In a recent article published in the Today’s Facility Manager, I discussed a major Achilles’ heel for modern day real estate and facilities management (RE/FM) organizations: the absence of a well-defined enterprise wide workplace strategy.

Luckiest Man on the Planet
03/01/2012
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Phil Wales

It has been driven home to me again over the last few days why I am the luckiest guy on the planet. Those who know me understand that a large part of that title can be attributed to a fantastic wife, great kids, and five incredible grandchildren. However, it is also a title that applies to my professional life. I have recently seen the carnage left by other consulting organizations who don’t share the strong commitment to core values that inform and inspire all of the ebusiness strategies team.

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Why Solutions Fail
01/26/2012
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Phil Wales

There is an assumption in the world of software and systems engineering that by gaining a detailed understanding of a system’s constituent parts we can fully understand the system as a whole. In other words, by breaking down a desired solution into discrete bite-size snippets, we can see how everything fits together and thus we will clearly understand how the overall solution will operate.  However, this approach seldom works in practice for our industry. Why?

Welcome 2012!
12/30/2011
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Phil Wales

A Few Insights Into Asset Management
12/29/2011
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Phil Wales

In an article published in The Oil & Gas Magazine (click here for the full article), I wrote about moving high-value assets from a cost to a profit impact on the bottom line.  I noted that most Corporate Real Estate (CRE) and Facilities Management (FM) organizations manage non-revenue producing facilities, making them major targets for cost reduction.

Outsourcing 101: Thoughts on Outsourcing Corporate Real Estate and Facility Management (CRE/FM) Services
12/12/2011
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Phil Wales

When considering the outsourcing of real estate and facility services, the driver is almost always financial – hopefully generating better service at a lower cost. However, there are other important issues you should consider. Outsourcing is not simply moving service from internal resources to external partners; an entire shift in organizational philosophy must be addressed to be successful.

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Is More Data Better?
11/17/2011
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Phil Wales

 

Back on September 15th, my blog entry was entitled “Data Alone Isn’t Enough”. The premise of that treatise was data in and of itself is useless – it must be viewed in context to have real value (i.e. to become information). Today I want to expand on that thought and address the question, “Is more data better?”

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Avoid Installation Nightmares
10/27/2011
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Phil Wales

The premise of a recent article I wrote was although our business segment has been computer-driven for decades, research shows that more than 50% of RE/FM IT implementations fail in whole or at least in part. This really should not be a mystery. We will take a few minutes to learn why good intentions so often go astray.

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