What is the Impact for Business Leaders Who Embrace Emotional Intelligence?
Pamela Norton's picture
Pamela Norton
Our business leaders today who embrace emotional intelligence will directly impact and provide for a productive workplace with increased workplace satisfaction. Let us start with the definition of Emotional Intelligence which is, "...the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”-Daniel Goleman. 
People with highly developed emotional intelligence are acutely aware of the IMPACT that behavior has on others can be different from what you intend or expect. People respond to you based upon what they perceive about your behavior, not what you think they perceive. Communication is the first side of the coin. The other side is determining how your communication is received and vice versa. 
The 5 Domains of Emotional Intelligence include: 
  • Self-Awareness (recognizing a feeling as it happens)
  • Managing Your Emotions (ability to self-soothe)
  • Motivating Yourself (marshalling emotions in service of a goal)
  • Recognizing Emotions in Others (empathy)
  • Interpersonal Relationship (managing other’s emotions)
Self-awareness, very much like body awareness, is not directly available to our consciousness or awareness at all times. We have all crossed our arms in a presentation unware that we were demonstrating a closing down and nervous emotion. We have been unaware of how this physical presentation is perceived by others as potentially hiding something, being dishonest or expressing a guarded position. Granted this was not our intention.
Do we remember that ‘diatribe’ we had in a business meeting where our heart rate went up as we embraced a position about something we felt strongly about and potentially unaware that our emotion may have hijacked us? Did we emotionally close off to others’ contrary positions or opinions?  When we act unaware of our emotions or the emotions of others we can instigate a disconnection and overall non-consensus. Being self-aware of your emotions and the impact of them on others is key for all of us in order to manage and motivate toward our connected goals.  
It should not come as a surprise, that when we can self-reflect on our emotions in the moment, we can more easily recognize the emotions in others. Remember that everyone you meet is fighting a battle you know nothing about. It may be a difficult drive into the office, an employee’s child missed his or her school bus or maybe they are simply fighting a common cold. We all experience small and sometimes large battles daily. Be kind always
We are called to engage our emotional intelligence every day in our business world of interpersonal relationships. How we feel about our jobs and our colleagues affects our ability to execute and our individual workplace satisfaction. Do we emotionally feel understood and appreciated? Can we work together like two jet fighter pilots (Goose and Maverick) working together in the moment of the mission and in absolute flow? I believe we can do so more often than we realize and your workplace’s business success depends upon it!
In conclusion, during the season of gratitude and thanks giving practice– as leaders in our organizations expressing gratitude is a key to good leadership and practicing emotional intelligence. Find time this week and throughout the year to select a colleague(s) and or family member to connect and tell them the following:
  • What I appreciate about you (or your work or what you did) is…
  • The impact on me is…
  • The impact on the team (or organization) is…
A special thanks to Dr. Jill Stratton for sharing with me this exercise and providing me with the inspiration for this blog!


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